Star Poker Help Desk
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Knowledge base
Registration
Registration Process
5
Is it free to register?
I would like to know the registration procedure
I am unable to register
What if I wanted to play without registering an account?
Can I create an account on this computer for my mother/brother/spouse?
Submit Button
2
I cannot locate the submit button.
The "submit" button does not work.
Validation
3
Why is it important to validate my account?
How do I validate my account?
I did not get the validation link.
Game Client
Download
7
How do I download the software?
Unable to download the software, error occurred
Do I have to download everything I want to play?
Can I download more than one client?
How do I upgrade the software?
View all 7
Mobile
5
Where and how can I get Mobile Poker Apps?
What devices are supported?
Are the Starpoker Mobile applications free?
Do I need a data plan (internet) to use the Starpoker Mobile App?
How secure is playing with the Starpoker Mobile application?
Player Account
Account Details
7
I forgot my Username?
I forgot my password.
How do I request for a new password?
I forgot my Username and Password.
What is Nickname?
View all 7
Email Address
2
How can I change my email address?
How do I update my mailing address?
VIP Level
2
What are VIP Levels?
How do I upgrade my VIP Level?
Account Verification
2
Why do I need to verify my account?
How long does it to take to verify an account?
System Requirements
System Requirements
5
What is the system requirements needed to install your game?
What connection speed do I need?
I don't have Flash. How do I get it?
I have MAC can I play poker on it using your software?
The game "freezes" or displays an error message.
Transactions
Deposit
11
How do I deposit using a Payment Processor?
What is the process to deposit money into my poker account?
What is the minimum deposit amount required?
What is the maximum deposit amount?
I am unable to deposit money into my poker account, what’s wrong?
View all 11
Payout
10
What are the withdrawal options available on your website?
Can I request money through direct bank transfer?
What do you mean by "payout status"?
What is the status of my payout?
How do I know the status of my payout?
View all 10
Rake
Rake
2
What is Rake?
How much rake do I need to generate to request for a payout?
Promotion
Sign up for Promotion
1
How do I sign up for a Promotion ?
First Deposit Bonus
3
What is First Deposit Bonus?
How do I get my first deposit bonus?
What happens if a player forgets to enter a first deposit bonus code when depositing for the first time?
Promo Code
2
What is a promo code?
How do I use a promo code?
Refer a friend program
1
How do I refer a friend to this website?
Bonus
Bonus Code
4
What is a bonus code?
How do I use the bonus code?
What do you mean by the term bonus abuse?
I want an extra bonus. How do I get it?
Bonus General
7
What is a bonus?
Can I and my wife use the same deposit/sign up bonus?
Can a bonus be taken away?
What happened to my bonus, when will I get it?
How can a player keep a track of my bonus details?
View all 7
Games Integrity & Licensing
Games Integrity & Licensing
2
How can you ensure the integrity of your games?
How do I know the games are fair?
Legalities
Legalities
4
What are terms of service?
Why is it important to agree to the Terms of Service?
Am I old enough to play at your poker room?
Are my winnings subjected to taxes?
Technical
Disconnection Policy
3
What is a disconnection policy?
What if I get disconnected form a tournament?
If the tournament window closes during the play, how do I get back in?
RNG
3
What is RNG?
How does the RNG work?
Can the RNG be trusted?
Game Related
Game Related
2
How do I start playing?
Why is my Game Client not working? / Why am I not able to access the game client?
Poker
Play for Fun
2
Can I play poker/ casino for fun?
How many play money chips doI get when I create an account?
Play for Real
1
Why do I need to deposit in order to play?
FPP (Frequent Player points)
FPP (Frequent Player points)
4
What are FPP points?
How does the Frequent Players Program work?
How can I use my FPP points?
How do I redeem my FPP points?
Hand History
Hand History
2
Where do I get to see my hand history?
How do I save my Hand History?
CHAT
CHAT
7
How do I access the chat option?
How to stop an abusive player?
What are chat rules?
Why is it necessary to follow the chat rules?
Why is my chat blocked?
View all 7
Features
Features
16
How do I use the filter option in the game client?
How do I join a table?
I am unable to join a table.
Can I play at more than one table at the same time?
Can I change a seat in a poker game?
View all 16
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