Star Poker Help Desk

Registration Process 5

• Is it free to register?
• I would like to know the registration procedure
• I am unable to register
• What if I wanted to play without registering an account?
• Can I create an account on this computer for my mother/brother/spouse?

Submit Button 2

• I cannot locate the submit button.
• The "submit" button does not work.

Validation 3

• Why is it important to validate my account?
• How do I validate my account?
• I did not get the validation link.

Download 7

• How do I download the software?
• Unable to download the software, error occurred
• Do I have to download everything I want to play?
• Can I download more than one client?
• How do I upgrade the software?

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Mobile 5

• Where and how can I get Mobile Poker Apps?
• What devices are supported?
• Are the Starpoker Mobile applications free?
• Do I need a data plan (internet) to use the Starpoker Mobile App?
• How secure is playing with the Starpoker Mobile application?

Account Details 7

• I forgot my Username?
• I forgot my password.
• How do I request for a new password?
• I forgot my Username and Password.
• What is Nickname?

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Email Address 2

• How can I change my email address?
• How do I update my mailing address?

VIP Level 2

• What are VIP Levels?
• How do I upgrade my VIP Level?

Account Verification 2

• Why do I need to verify my account?
• How long does it to take to verify an account?

System Requirements 5

• What is the system requirements needed to install your game?
• What connection speed do I need?
• I don't have Flash. How do I get it?
• I have MAC can I play poker on it using your software?
• The game "freezes" or displays an error message. 

Deposit 11

• How do I deposit using a Payment Processor?
• What is the process to deposit money into my poker account?
• What is the minimum deposit amount required?
• What is the maximum deposit amount?
• I am unable to deposit money into my poker account, what’s wrong?

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Payout 10

• What are the withdrawal options available on your website?
• Can I request money through direct bank transfer?
• What do you mean by "payout status"?
• What is the status of my payout?
• How do I know the status of my payout?

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Rake 2

• What is Rake?
• How much rake do I need to generate to request for a payout?

Sign up for Promotion 1

• How do I sign up for a Promotion ?

First Deposit Bonus 3

• What is First Deposit Bonus?
• How do I get my first deposit bonus?
• What happens if a player forgets to enter a first deposit bonus code when depositing for the first time?

Promo Code 2

• What is a promo code?
• How do I use a promo code?

Refer a friend program 1

• How do I refer a friend to this website?

Bonus Code 4

• What is a bonus code?
• How do I use the bonus code?
• What do you mean by the term bonus abuse?
• I want an extra bonus. How do I get it?

Bonus General 7

• What is a bonus?
• Can I and my wife use the same deposit/sign up bonus?
• Can a bonus be taken away?
• What happened to my bonus, when will I get it?
• How can a player keep a track of my bonus details?

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Games Integrity & Licensing 2

• How can you ensure the integrity of your games?
• How do I know the games are fair?

Legalities 4

• What are terms of service?
• Why is it important to agree to the Terms of Service?
• Am I old enough to play at your poker room?
• Are my winnings subjected to taxes?

Disconnection Policy 3

• What is a disconnection policy?
• What if I get disconnected form a tournament?
• If the tournament window closes during the play, how do I get back in?

RNG 3

• What is RNG?
• How does the RNG work?
• Can the RNG be trusted?

Game Related 2

• How do I start playing?
• Why is my Game Client not working? / Why am I not able to access the game client?

Play for Fun 2

• Can I play poker/ casino for fun?
• How many play money chips doI get when I create an account?

Play for Real 1

• Why do I need to deposit in order to play?

FPP (Frequent Player points) 4

• What are FPP points?
• How does the Frequent Players Program work?
• How can I use my FPP points?
• How do I redeem my FPP points?

Hand History 2

• Where do I get to see my hand history?
• How do I save my Hand History?

CHAT 7

• How do I access the chat option?
• How to stop an abusive player?
• What are chat rules?
• Why is it necessary to follow the chat rules?
• Why is my chat blocked?

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Features 16

• How do I use the filter option in the game client?
• How do I join a table?
• I am unable to join a table.
• Can I play at more than one table at the same time?
• Can I change a seat in a poker game?

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